About the program
The Plug is a social enterprise that aims to supply technology needs to the underprivileged. Its mission is to bridge the growing digital divide between the haves and have nots and reduce electronic waste.
The programme does this by collecting old and broken devices through a network of donation channels, in collaboration with partners and sponsors, to ensure that the gadgets to be distributed are in perfect working condition.
By giving these devices new life and redistributing them to those who cannot afford them, the programme helps reduce electronic waste.
Devices that we are not able to fix will be recycled/upcycled as much as possible. We do this in partnership with other not-for-profit programmes and organisations that align with our mission.
How it works
Step 1: Collect
The Plug accepts donations of the following items:
- Smart phones (any brand)
- Smart tablets (any brand)
- Laptops (any brand)
- All-in-One desktops (any brand)
- Computer parts
- Monitors/Displays (any brand)
- Ethernet (RJ45) cables
- WiFi Repeaters
Terms of donation:
- No minimum amount of donations
- Devices should be no more than 5 years old
- All passwords/passcodes should be disabled
Records of donations are managed via the program's donations database – information collected via our channels.
Access to this database is strictly restricted to senior management and authorized personnel only. Data collected is processed in compliance with the Malaysian Personal Data Protection Act (2010) and the General Data Protection Regulations for European citizens residing outside Europe.
All items are automatically tagged with item IDs. The IDs will track the progress of each item throughout the program.
Step 2: Sort
Program officers will sort the donated items into two groups:
- Devices are working
- Devices are faulty
Good devices go straight to Distribute.
Faulty devices will be assessed on their repair need. Devices that can be repaired will go to Fix and Program Manager issues Repair Order on those devices. Once repaired, the devices then go to Distribute.
Devices that cannot be repaired get recycled/upcycled. Program Manager issues Recycle Order on those devices.
Step 3: Fix
Fix team at Mister Nerdie receives items with Repair Order from Program Manager. They communicate the repair needs and costs of repair.
Repair needs include:
- General repairs
- Replacement of parts
Faulty parts that have been replaced get sent to recycling/upcycling. Mister Nerdie issues Recycle Order for those parts.
Step 4: Distribute
The Plug redistributes devices donated to our program via several distribution channels:
We partner with social welfare non-profit organisations to supply technological devices through our program. Partners will help distribute the donated items to the beneficiaries within their network. The specific terms of distribution would be detailed in the Memorandum of Understanding signed between partner organisations and Mister Nerdie.
Below are the targeted beneficiaries of the program:
- Underprivileged children (aged 5 to 15) with little to zero resources to acquire technological devices for play and educational purposes
- Students (aged 16 to 25) who are financially struggling to acquire technological devices for their studies
Potential beneficiaries apply for the program through a Contact Form on Mister Nerdie’s website. Their applications will go through a vetting process before receiving confirmation as a beneficiary.
Vetting Process for Individual Applications
Program officers would vet each applicant through the following process:
- Data collection
Stage 1: Data collection
Applicants start by by submitting a request for device support via the Application form below.
Program officers process the data and group according to the following criteria:
- Children Between 5 to 15 years old – Parental or guardian signed approval provided (for children below 13 years old)
- Students Between 16 to 25 years old Applied with student email with college/university domain name (example: email@example.com)
- Student ID provided (photo evidence or PDF file) with date of issue to indicate enrollment or graduation date
Program officers send the data to the Program Manager to shortlist.
Program Manager short-lists successful applicants
Shortlisted based on the following criteria:
- All requirements for successful applications are completely submitted
- Success is subject to availability of donated devices
Stage 2: Interview
Program Manager invites shortlisted candidates for a quick interview (no more than 30 minutes) comprising:
- Capture and confirm the socioeconomic background of the applicant
- Capture purpose (besides financial constraints) for the requested devices
- Capture how the applicants would use the technology devices for good
Program Manager makes final decision on the allocation of devices as follows.
For successful applicants, if the devices are available, they would receive them within fourteen (14) working days. If the devices are not available, they would be put on a Waiting List.
For unsuccessful applicants, the details of their applications would be archived and then deleted after ninety 90) days.
Stage 3: Confirmation
Pending availability of donated devices, the Program Manager communicates confirmation with status details to the successful applicants.
Upon sending the confirmation, Program Manager activates the Distribution Protocol.
Stage 4: Distribution
Program officers act on Distribution Protocol comprising the following:
- Officer acquires postage/pickup address
- Officer locks devices with a password
- Officer packs the devices for postage/pickup
- Officer sends the devices for postage/pickup
- Beneficiary acknowledges the receipt of the device via their preferred communication channel to get the password to unlock the device
- Officer sends the password to unlock the device
- Beneficiary unlocks the device for their usage
- Officer updates device status as ‘Delivered’
A Program Certificate is issued to the beneficiary upon acknowledgement of receipt and the successful unlock of the device. The certificate is signed by Program Manager.
All beneficiaries of the program would receive a Program Certificate upon receipt of donated devices. The certificate details warranty information (if any) and act as a receipt of services rendered by The Plug.
Apple product replacement parts get a one (1) year warranty from Mister Nerdie.
Non-Apple product replacement parts are covered by local or international manufacturer warranty.
Only replacement parts are covered by warranty unless stated otherwise.